Privacy Policy
Last updated: 14 July 2026
This Privacy Policy explains how Galley Kitchen ("we", "us", "our") collects, uses and protects the information you share when you register a warranty, verify a product, participate in the Family Wall, or contact our support team.
1. Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, postal address and PIN code, product and purchase details, and any photographs or stories you choose to submit. We may also collect limited technical information such as your device type and IP address to keep the platform secure.
2. How We Use Your Information
- To register and manage your product warranty.
- To verify the authenticity of products you purchase.
- To provide customer support and respond to your requests.
- To operate the Family Wall and related campaigns.
- To send you important service updates, including via WhatsApp where you have opted in.
3. Sharing of Information
We do not sell your personal information. We may share it with trusted service providers who help us operate the platform (such as messaging and hosting providers) strictly to perform services on our behalf, and where required to comply with the law.
4. Data Retention
We retain warranty and account information for as long as your warranty is active and for a reasonable period afterwards to meet our legal and business obligations. You may request deletion of your information subject to those obligations.
5. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting our support team. We will respond to reasonable requests in line with applicable law.
7. Contact Us
If you have questions about this policy or how we handle your data, please reach us through the Contact page.